Trouble Shooting & Tips

Troubleshooting & Helpful Tips

Here are a few helpful troubleshooting tips and brochure downloads for you. For General Service Tips & Common Adjustments, please scroll to bottom of page and download PDF. If there is anything in particular that you need know about any of our products please let us know via our General Enquiry form.

  • Useful Troubleshooting Tips

  • Problem

  • Burner will not light with igniter
  • Burner will not light even with match
  • Yellow, sooty flame
  • Burner will not stay alight
  • Flare up
  • Possible Cause

  • Dirty igniter electrode
  • Igniter electrode position incorrect
  • No spark being generated
  • No gas flow
  • No gas flow
  • Obstructed gas flow
  • Obstructed gas flow or incorrect primary air intake setting
  • Control knob damage
  • Oxygen starvation
  • Obstructed gas flow
  • Thermocouple probe position incorrect
  • Internal Thermocouple spring needs replacing
  • Excessive meat fat
  • Grease build up
  • Solution

  • Clean igniter electrode
  • Reposition electrode (see further details)
  • Contact Sovereign BBQs
  • Check gas source, refill cylinder if needed. Check hose for kinks.
  • Check gas source, refill cylinder if needed. Check hose for kinks.
  • Clean burner and valve orifices, then check hoses.
  • Clean burner and valve orifices, then check hoses. Check primary air intake setting (see further details)
  • Check there is a gap bwtween side of BBQ and control knob, when the control knob is pushed in (see further details). Remove control knob and check for damage (see further details).
  • Check air intakes are not blocked. Use only a low setting when the lid is closed.
  • Clean burner and valve orifices, check hoses. Bravo / Bushman burner alight both sides.
  • Reposition electrode (see further details).
  • Contact Sovereign BBQs
  • Trim off fat before cooking
  • Clean

Alpha & Outback Thermocouple Positioning

  • Install the thermocouple sensor onto the thermocouple bracket.
  • Thermocouple sensor is to be positioned horizontal to the burner with the tip approximately 4mm above the burner.
  • The tip of the sensor passes over the burner holes by 2mm.
  • Tighten the locking nuts using 2 x spanners to ensure it is locked tight into position.

Bravo & Bushman Thermocouple Positioning

  • The tip of the Thermocouple sensor is to be 2mm from the vertical side of the burner.
  • Align the Thermocouple sensor second hole from the end.
  • The thermocouple tip than the burner hole.
  • Tighten the locking nuts using 2 x spanners to ensure it is locked tight into position.

General Service Tips & Common Adjustments

Correct Control Knob Fitting

Correct Thermocouple Replacement

Correct Piezo Igniter Positioning