Shipping & Returns

Shipping

Your Sovereign BBQ will arrive at your door in a sturdy box that has been specifically designed to make sure that your new BBQ arrives – whether that be across the road or across the world – in premium condition, ready for installation. 

Your Sovereign BBQ order will be shipped by TNT or Australia Post depending up the size and weight. Tracking numbers will be emailed with a shipping confirmation at the time of dispatch so you can monitor your order during transit.

Our goal is to have your order delivered as quickly, and cost effectively, as possible!

Returns and Refunds

If you change your mind about a purchase or order an incorrect product we will accept returns within 14 days of delivery providing the product is unopened and no installation has occurred as per clause.

A restocking fee of 20% plus all return freight costs may be applicable.

Our Customer Service Team will issue a return authorisation to accompany the product. We will arrange for products collections usually within 3 business days.