Protecting Your Privacy
TWH Imports Pty Ltd Trading as Sovereign BBQS & Grills Australia, Boaties Fry Pan Australia and Sovereign BBQ’s (ABN 31 098 235 922) “Sovereign” are committed to providing you with a high level of customer service. This includes protecting and maintaining the privacy, accuracy and security of your personal information. We are bound by, and will abide by, the National Privacy Principles in the Privacy Act (Cth) 1988 (“Privacy Act”).
What personal information do we collect and hold?
In the process of conducting our business, we are likely to collect a wide range of personal information about you. The type of personal information we collect generally includes your name, residential and billing address, email address, telephone or mobile numbers and products and services we provide to you.
Unless you have agreed to have your credit card information stored in our system, we don’t store any credit card information obtained through our website. We pass it onto our bank or where applicable, our supplier for processing. However, we do hold the last 4 digits for verification of your card on delivery. In some instances we request a copy of your driver’s licence and credit card to confirm delivery when you are not going to be at home or the products have been purchased as a gift to ensure the transaction is not fraudulent. This information is destroyed as soon as its accuracy is confirmed.
How do we collect personal information?
Sovereign collects personal information directly from you when you submit it online at www.sovereignbbqs.com or by telephone. There may also be occasions when we collect information from publicly available sources or third parties. This information includes names, email addresses, telephone numbers and social media profile name sourced from permission based marketing activities.
Cookies and web beacons
Sovereign advertises with Google. Google may show you our advertisements based on your previous visits to our site. If you do not wish to see these advertisements you can opt-out by visiting the Google advertising opt-out page here: http://www.google.com/privacy_ads.html
Rate and review
If you provide a review or rating for a product available through Sovereign we reserve the right to publish part or all of your review or rating together with your first name and suburb.
Links to other sites
How do we use personal information?
We may use your personal information to:
provide you with our products and services;
– respond to questions or product requests (including via online live chats);
– forecast future needs of our products and services;
– keep a record of our dealings with each other and enable us to contact you when necessary; and
– develop a data profile to enable us to tailor our services to you.
In addition, in order to improve and better our offers and service we may keep track of patterns of use in the e-mails and social interactions we send. By supplying us your information, you give us and our related companies permission to communicate to you via email, SMS, MMS, social media and telephone to inform you about services we deliver relevant to you. This permission is not limited in time unless you choose to opt out by contacting us using the contact information provided below, or by utilising an ‘unsubscribe’ facility on a communication we send to you.
Disclosure of personal information
We require these organisations to maintain the confidentiality of your personal information and also seek to ensure that they adhere to the National Privacy Principles. These service providers are not permitted to use your personal information for their own marketing purposes.
In addition, we may release your personal information under the following circumstances:
– when required to do so by a court or under applicable laws or regulation (for example, a subpoena) or where requested by a government agency;
– where we consider a company or an individual may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of; and
– to appropriate persons, where your communication suggests possible harm to others.
Sovereign takes reasonable steps to ensure that your personal information is secure. We have robust systems and procedures in place to protect your privacy whenever we collect, store, and use or disclose personal information. We regularly upgrade these systems and review our procedures to ensure high standards of security are used to protect your personal information. As a condition of working at Sovereign all our employees sign a confidentiality agreement. However, since no system is 100% secure or error free, we cannot guarantee that your personal information is totally protected, for example, from hackers or misuse. If you enter personal information on our website, you should exercise due care to safeguard any passwords, ID number, or other special access features associated with your use of our website.
We will take reasonable steps to destroy or permanently de-identify personal information from our systems which is no longer required by us.
How to access and amend personal information
We strive to keep your personal information accurate, up-to-date and complete. Our policy enables you to find out what information we hold about you and correct that information if it is wrong.
If you become aware that any information we hold about you is incorrect or out-of-date, please let us know immediately. We will be happy to accept updated personal information in writing from the owner of that information at any time. However, in order to protect your privacy and security, we will take reasonable steps to verify your identity before granting you access or enabling you to make corrections of your personal information.
Our objective is to respond to any request within a reasonable timeframe and no later than 30 days.
We may refuse access to personal information where the information being sought is mixed with other information that would disclose personal information of another person, where the information relates to existing or anticipated legal proceedings, where providing access would be unlawful or where denying access is authorised by law.
Sovereign BBQ’s & Grills Customer Service Team
Phone: +61 (0) 7 5644 1230
Fax: +61 (0) 7 5519 3529