Words from our past and present clients
Here are a few words from genuine past and present clients that have either purchased our BBQs through us, or through a number of our distributors. Feel free to let us know your thoughts on our products as we always appreciate feedback.
Four and a half years ago, I brought an Alpha gas bbq from you. We have since sailed our boat from the UK and arrived in Bundaberg last week. The BBQ has been brilliant and a favoured cooking method for most of our journey. – “Vessel “TULU”
A note of thanks to Sovereign for the outstanding manner in which you attended to my BBQ problems. I still do not know what was going wrong, but Sovereign never gave up on assisting me with advice and spare parts, even beyond any reasonable warranty period.
The final solution of replacing the BBQ with a brand new one, volunteered by Sovereign some years after the purchase, was a step that few companies would entertain. The new BBQ is a faultless performer in all conditions, exactly as I had expected, but the exemplary customer care shown by your company is what I will always remember. You deserve recognition for that and I am pleased to strongly endorse Sovereign both for the high quality of the product, and for the very high level of customer service.
I have not encountered better. Thanks again – Dwight & Jen Rouse
Thank you very much for the great service.
It has been a long time since we have experienced such a genuine and positive approach to customer service. We will have no problem recommending your products. – Neville Smith
Thank you for the prompt, courteous service. I have to say my Bravo far exceeds my expectations, it made me think of the money I have wasted on the other brands & types over the last 15 years! It really is exceptional, practical, well planned, easy to use, easy to clean & a gas miser.
I have no regrets spending the money. Am looking forward to using it on the boat when delivered early April & will need to work out the appropriate mounting system. – Grahame Lee
Well done & I won’t have any qualms recommending Sovereign BBQ’s to my family & friends. – John
Received BBQ today. Thanks a great product and great after sale service, thanks again. – Rob & Wendy Munro
Just a quick note of thanks,we are on the boat, its windy-20 kts + and the BBQ is staying alight- fantastic. Many thanks for the excellent back up you have provided also thank your father for us. – Greg
Just wanted to let you know I got my new Bravo, installed it this morning, and the BBQ came to life again straight away. Man, I love this BBQ. Thanks for your help. – Louise Dun
Hi there, I promised at the Sydney boat show that I would send you a shot of the BBQ set up on our bait board – so as attached – we purchased the BBQ from you at the Auckland boat show. We love the BBQ very much! – Ray
Sweet as with the BBQ but enclosed photo to modification for wall brackets and this way do not need screwdriver when departing the Condo. Bracket made of 316 SS also, so looks the part and user friendly. They are well made and the best BBQ on the market. – Peter Cohen
Many many thanks for everything… always great to work with you …we may not be your biggest client, but we are one of your biggest fans! – Ron Preston
Guys, a quick note to say thank you for your excellent BBQs!! We have had it installed on the Sea Mist & works a treat, from toasted cheese sandwiches, eggs & bacon, to grilled chops & sliced potatoes. Cannot wait to try a roast, maybe will try this weekend. – Ross & Jane Burton
My wife Candi and I wanted to let you know that since purchasing the “Alpha” BBQ flat/grill plate we have gotten rid of our oven – as we live on our Catamaran and it has opened up so much more room for us in the galley . We have cooked anything and everything on our new BBQ. We have cooked meatloaf, biscuits, casseroles, many assorted dinners and we have even baked cookies. It also grills a mean steak.
We have enjoyed our purchase so much that our inside stove is very seldom used anymore, which makes cleaning up easy.We have purchased 4 different BBQ’s from West Marine and other stores in the past 10 years and this BBQ has already surpassed our expectations and we are very happy customers.
My wife and I have been out in 30+ knots of breeze at anchor and it still lights and cooks as normal which we have never had that happen before with our other BBQs. Thank you. – Frank & Candi – Catania
Thank you for the prompt, courteous service. I have to say my Bravo far exceeds my expectations, it made me think of the money I have wasted on the other brands over the last 15 years.
It really is exceptional, practical, well planned, easy to use, easy to clean & a gas miser. I have no regrets spending the money. Am looking forward to using it on the boat when delivered early April & will need to work out the appropriate mounting system.
Well done & I won’t have any qualms recommending Sovereign BBQ’s to my family & friends. – Graham Lee
Very Happy with the Tuckerman, I saw a Bushman in my mates camper and he has had it for some time and is very happy with it. I’ve got a slide-on camper and so space was more of a consideration, the Tuckermans height won me over. Nice to get a well built, good quality bit of gear for a change – thanks. – Simon S